If you already have people on your team who deal with IT, it’s understandable that they’ll want to know how outsourcing IT support will affect their jobs. The good news is that you still need people on-site to handle day-to-day issues. More importantly, it’s not that their jobs will disappear—in fact, it’s more likely that their prioriti
If you already have people on your team who deal with IT, it’s understandable that they’ll want to know how outsourcing IT support will affect their jobs. The good news is that you still need people on-site to handle day-to-day issues. More importantly, it’s not that their jobs will disappear—in fact, it’s more likely that their priorities will shift.
Without the daily need to put out fires and keep your tech tools running, you can free up your IT staff to shift from a reactive mindset to something more proactive. Your team can start to look at your business needs and how you can leverage new tech solutions to get more done. By taking things like patching and network maintenance off their plate, you can shift into the digital transformation business.
When you outsource IT support, or really just about anything, the end-all be-all is the Service Level Agreement (SLA). The SLA is the contract that determines what you’re getting when you pay a service provider, and it’s important to understand what goes into that. Many IT outsourcing companies offer “all-inclusive” packages, but you don
When you outsource IT support, or really just about anything, the end-all be-all is the Service Level Agreement (SLA). The SLA is the contract that determines what you’re getting when you pay a service provider, and it’s important to understand what goes into that. Many IT outsourcing companies offer “all-inclusive” packages, but you don’t want to learn what that doesn’t include when you really need it.
Before you commit to outsourcing IT support, you need to take stock of what role tech plays in your business and where you need help. While it’s obvious that you use tech tools and the cloud to get work done, it’s important to take the time to map out what you use when, as well as how outsourced IT can play a role in supporting you.
For o
Before you commit to outsourcing IT support, you need to take stock of what role tech plays in your business and where you need help. While it’s obvious that you use tech tools and the cloud to get work done, it’s important to take the time to map out what you use when, as well as how outsourced IT can play a role in supporting you.
For one thing, these things cost money, and you want to have a handle on how much you value the extra help. You also need to know what you’re looking for before you can go out and buy it.
When you’re looking to outsource IT, some goals may be to increase performance, speed up response times, improve security and backups, or get your compliance up-to-speed with the current rules and regulations. Obviously, your goals are going to change based on your industry and level of reliance on IT, but working with a template like a Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis can be extremely helpful for understanding your needs.
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